In-Spirit Journeys GENERAL TERMS AND CONDITIONS

The following details the conditions and limits the liabilities under which our tours will operate. Signature of the reservation form represents an acceptance by the customer and/or his/her agent of IN-SPIRIT General Terms and Conditions.

DEPARTURES

Tours will only operate if there are a sufficient number of passengers. We reserve the right to cancel or postpone tours.

TOUR PRICES

Prices include transportation and details as per stipulated itinerary of Tourplan, e.g. entrance fees, meals, etc. All other expenses are for the private account of the tour participant.

DEPOSIT

A deposit of a minimum of one third (331/3%) of the total tour price per person is payable on confirmation of booking.

FINAL PAYMENT/BALANCE

At least 30 days prior to departure or within 24 hours of confirmation should time not allow for 30 days.

Less than 24 hours to departure: immediate payment is required. We reserve the right to cancel any reservation for which the total amount owed to us has not been paid by due date. Under such circumstances any deposits paid will be forfeited.

Day Tours booked locally can be paid for on the day by the clients. For “no shows” we reserve the right to charge a 50% cancellation charge.

LATE BOOKINGS

We reserve the right to charge a late booking fee of min. R150 per booking in respect of all reservations received less than 10 days prior to commencement of the tour in order to cover urgent communication expenses. This applies for bookings received from outside the R.S.A. only. This does not apply for our Day Tours.

AMENDMENTS

We reserve the right to charge an amendment fee of min. R150 per booking for any changes to confirmed services. All costs in connection with amendments have to be fully charged.

CANCELLATION CHARGES FOR OVERNIGHT TOURS

More than 60 days prior to departure: Full refund (less administration charges)

60 - 30 days prior to departure: 35% cancellation fee

29 - 15 days prior to departure: 75% cancellation fee

Less than 15 days prior to departure: 100% cancellation fee

Where IN-SPIRIT is acting as an agent - other cancellation charges may apply. These charges are subject to confirmation with us when making a booking.

CANCELLATION CHARGES FOR DAY TOURS

50% cancellation fee between confirmation and tour date applies.

UNUSED SERVICES

No refund will be given for any partly or unused services/vouchers irrespective of whether they form part of an IN-SPIRIT product or a product where IN-SPIRIT is acting as an agent only.

LUGGAGE

Luggage is limited to two items of luggage and with a total weight of not more than 20 kg per person (economy) and 30 kg p.p. (bus. class travelers) – hand luggage included unless prior arrangements have been made with us. IN-SPIRIT will not accept any responsibility in respect of loss or damage to luggage. Please ensure that you have sufficient baggage insurance cover.

PASSPORTS, VISAS, VACCINATIONS AND INOCULATIONS

The responsibility for the prevention of current and valid passports, visas, vaccinations and inoculations and the like, where required, is that of the customer alone and IN-SPIRIT shall not be responsible or liable for any consequence of any nature arising from the customer failing to ensure that he/she has complied with all such requirements.

INSURANCE AND LIABILITY

It is strongly recommended that you insure against possible cancellation, medical costs, loss of money and baggage, as IN-SPIRIT cannot be held liable for the abovementioned.

We reserve the right to make schedule changes with or without prior notice and/or variations in vehicles used for transportation as well as hotel accommodation and tour items: without liability to IN-SPIRIT and their servants and agents.

We will not be liable for any loss that may be incurred as a result of schedule changes or curtailment and suspension of services.

RESPONSIBILITY

All arrangements for transportation and conveyance as well as accommodation and tour packages made by IN-SPIRIT as agents under the express condition that IN-SPIRIT accepts no responsibility or liability in respect of either personal or property damage, injury, loss, delay or irregularity which may be the result of defects in any vehicle or through the acts and/or omissions of any company or person engaged in conveying the tour participants or carrying out arrangements on the tour.

PLEASE ALSO NOTE

All prices are subject to change without prior notice.

Full refunds will only be effected in extreme cases where medical reasons or extenuating circumstances occur. This after deduction of our expenses.

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